This section describes some specific categories of information that Aura Privacy collects from you (both directly and during your use of Aura Privacy) and from third parties, how we use that information, and with whom we share it.
Information You Provide
We ask for the minimal amount of information we need from you to provide our services. Our Aura Privacy monitoring tools and email masking only require your name, mailing address, email address, phone number and payment information. We store your IP address on the back-end in order to provide you with the best service, but these are deleted automatically in thirty days. Any information you stored in the Aura Privacy vault is accessible only by you.
Information Collected or Accessed by Us
We collect certain usage data which includes: OS version, browser version, build version, frequency of use, features used, amount of entries (not the specific entry), time of use, date of use, errors (if any), and install/uninstall details, such as date and time.
Our Aura Privacy product has two settings. Setting #1 is to share anonymized data. Here we collect the deviceID and collect that with usage logs. Setting #2 is usage logs without deviceID. DeviceID is randomly assigned and cannot be used to derive the identity of the user. In combination with Usage data, we can use the combined set of telemetry to collect insights to improve our product. A user may opt-in or opt-out at any point in the life of the product. A toggle switch is available.
Use of the Information That We Collect
We use personal information about you to provide products and services to you, to verify your identity, manage entitlement and to protect against fraud. We also use this information for our everyday business purposes, such as quality assurance and testing; to process your transactions and communicate with you; maintain your account; respond to court orders and legal investigations; or interact with our service providers. At your request, we may scan your device for personal information (such as your email address) to conduct a privacy review on the web for this information. Further, we may use your information to market our products and services to you.
In the U.S., if you voluntarily choose to provide complaint information about scam or nuisance calls you receive, this information will be shared with appropriate government agencies, such as the Federal Trade Commission (FTC), the Federal Communication Commission (FCC) and the Consumer Financial Protection Bureau (CFPB) to aid in their enforcement activities. This information will also be shared with our scam call protection service provider to better understand your complaint, call block trends, and to inform scam and nuisance call identification.