Resolution Resources

Navigating fraud, scams, and online crime can be overwhelming. Given the prevalence of online crime, Aura’s one-stop resource lets you easily find the help you need on the road to resolution.

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5 Steps to Resolution

STEP 1: Contact credit bureaus to place a “one year fraud alert”

This ensures that creditors will then be told to call you before issuing new credit in your name. Once you call one of the three credit bureaus, the remaining two should be notified. But, you should plan to notify all three to be safe.

The call will be automated and you will need to provide your Social Security number, date of birth, address and phone number. You’ll then be offered credit monitoring for a fee. You do not have to buy any products to place a fraud alert.

After you place a fraud alert, the credit bureaus will send you a letter to confirm the fraud alert and notify you of your right to receive a free credit report. Request your free report using the number in the letter. This report is in addition to your free annual credit report from each of the three credit bureaus, which you can access at

Under federal law you may ask to extend the fraud alert to seven years. You will have to provide an identity theft report.

STEP 2: Dispute fraudulent activity with credit bureaus

Write a letter to each bureau to dispute fraudulent and erroneous information. The credit bureaus will notify each creditor with the disputed items and should respond within 30 days.

STEP 3: Notify creditors and any government agencies where your information was used without your consent

You can give notice either by phone or in writing. Be sure to keep electronic and hard copies of the letters you send. You may be asked to provide an Affidavit of Forgery, a police report, or other legal documents indicating that you are a victim.

STEP 4: Report fraudulent activity to local, state or federal law enforcement agencies and request an “Identity Theft Report”

If you’re not sure which agency to contact, start with your local police department. If a report is filed, make sure to obtain a copy for your records. Check out the links below for a list of agencies you can contact and reasons why you might need to contact them.

STEP 5: Contact the Federal Trade Commission (FTC)

Complete the FTC Identity Theft Affidavit and keep an electronic copy. This Affidavit serves as proof of your stolen identity. Make sure to keep the affidavit updated as new events occur. The FTC customer service number is 1-877-382-4357.


Credit Reporting Agencies


P.O. Box 740241
Atlanta, GA 30374-0241

Hearing impaired? Call 800-525-6285 and ask operator to call the Auto Disclosure line at 800-685-1111.


P.O. Box 9532
Allen, TX 75013

Hearing impaired? Call 888-397-3742 and ask the operator for assistance.


P.O. Box 6790
Fullerton, CA 92834

Hearing impaired? Call TDD 877-553-7803.

Government Agencies

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