General

I’m not sure which plan is right for me.

No problem! Call us at 1-844-939-3681—we’ll tell you more about our digital security plans and help you enroll. Ask about our free Security Risk Assessment—we’ll let you know if any of your accounts have been compromised and what you can do to fix it.

What if I want to upgrade my plan?

If you’re looking for a more comprehensive plan, our agents are available at 1-844-939-3681 to discuss plan options that best suit your needs. If you’re enrolled in an annual plan, we also offer a 60 day money-back guarantee.²

How can I add family members to my plan?

We hear you and are actively working to enhance our product so you can protect several members of your family. This will be available in the upcoming months.

If I’m having trouble signing up, how can I get help?

Please call us at 1-844-939-3681—we’re available to help you enroll.

What is White Glove Fraud Resolution?

Our White Glove Fraud Resolution service removes the stress of recovering your identity and assets if you’re a victim of identity theft or financial fraud. A dedicated Aura case manager will work with you to craft a mitigation and remediation plan to help prevent and recuperate existing losses or damages. They'll work with you hand-in-hand to navigate credit bureaus and federal institutions. This takes the guesswork out of resolving the situation on your own and leaves it with a trained expert.

Call us at 1-844-939-3681 to learn more about White Glove Fraud Resolution services included in our plans.

How do I cancel my Aura membership?

You may cancel your membership by calling us at 1-855-712-0021 or cancelling from your Account Membership page. After cancelling, your membership will not automatically renew. However, your protection will continue for the remaining days in your existing term. 

If you purchased an annual membership, you may be eligible for a refund under our 60 day money-back guarantee.² If you have any questions, call us at 1-855-712-0021 to learn more.

How does the 60 day money-back guarantee work?

Your satisfaction with our products and services is our top priority, which is why we’re offering a 60 day money-back guarantee for all of our annual membership plans.² If you want to cancel and request a refund, call Customer Support at 1-855-712-0021 within 60 days of your enrollment and you’ll get a full refund of your annual membership cost. Please note, once we cancel your membership, you’ll immediately lose access to all the benefits of your membership plan.

Identity Theft Protection

What is identity theft?

Identity theft is when someone uses your personal identifiable information (such as your name, address, credit card number, etc.), without your permission to perform criminal or fraudulent activities with. Identity theft comes in many forms, some examples include credit card fraud, medical fraud, driver’s license fraud, and more. According to the U.S. Federal Trade Commission, cases of identity theft and fraud have increased by over 45% in 2020 from 3.24M to 4.72M, garnering over $3.3B in losses.

Call us at 1-844-939-3681 to learn more about identity theft monitoring features included in our plans.

How do I know if I am at high risk for identity theft?

Everything that you do online leaves a digital footprint, and it’s possible for a criminal to access your personal information with only an email. If you shop or bank online without protection, your identity may be at risk. You can get a free Security Risk Assessment by calling us at 1-844-939-3681.

Who is a potential target for identity theft?

Everyone, and we mean everyone. Men, women, and even children. Thieves do not discriminate when it comes to choosing an identity to steal. Often, they are choosing what is available to them through data breaches or the Dark Web. The best way to prevent your identity from getting stolen is to start monitoring it as soon as possible so you can put a stop to any threats immediately. The longer a criminal has your personal information for, the more damage they can inflict.

Where could a criminal get my personally identifiable information from?

According to a 2020 Data Breach Report, over 36B personal records were exposed in data breaches. These records are often usually sold among criminals or exposed in the Dark Web for exploitation. Given the variety of ways criminals may use your information, Aura provides extensive monitoring of your registered personal and financial information, such as online accounts, financial accounts, SSN, IDs, home titles, and more to help prevent identity theft and fraud.

Call us at 1-844-939-3681 to learn more about identity theft monitoring features included in our plans.

Credit & Fraud Protection

What is credit monitoring?

Credit monitoring helps you detect possible identity and financial fraud by detecting changes to your credit file across the 3 major credit bureaus and alerting you to any potential fraudulent activity. By alerting you early to possible identity theft or credit fraud, we can help limit financial losses and damage to your credit score.

Call us at 1-844-939-3681 to learn more about the credit monitoring features included in our plans.

Which bureaus do you monitor?

We monitor and alert you to any new inquiries to your credit file across all 3 major credit bureaus (Experian, Equifax, and TransUnion).

How do you help protect my finances?

At Aura, we’re focused on helping you protect your finances. Here are a few ways Aura can help:

  • Credit Lock: Easily lock and unlock your Experian credit file, so you can secure your credit from unwanted inquiries.
  • Credit Scores and Reports: Get monthly credit scores¹ and annual reports from the major bureaus so you can keep track of your credit history.
  • Financial Transaction Monitoring: Link your financial accounts and set alerts on spending activity to help detect early signs of fraud.
  • Bank Account Monitoring: Get alerted if someone tries to add more account holders or remove your name from an existing bank account.
  • Lost Wallet Remediation: Get expert support if your wallet was stolen or lost. We’ll help you cancel any debit or credit cards in your wallet, and work with you on a recovery plan to secure your IDs and information.
  • $1 Million Identity Theft Insurance*: Every plan comes with an insurance policy that covers eligible losses and fees due to identity theft.

Call us at 1-844-939-3681 to learn more about the financial fraud protection features included in our plans.

In what instances should I lock or freeze my credit?

We recommend locking or freezing your credit file if you’ve been a victim of identity theft, if your personal information was exposed, or if you simply want peace of mind. Securing your credit file with a lock or freeze can limit access to your credit report and prevent thieves from opening new accounts, such as credit cards and loans, in your name. Placing a lock or freeze on your report will not impact your credit score. Remember to unlock or unfreeze your credit information for any credit applications.

Call us at 1-844-939-3681 to learn more about the credit protection features included in our plans.

Device and Network Protection

What is antivirus software? How does it work?

Our antivirus software helps keep you safe by detecting and blocking malware—such as viruses, ransomware, spyware, trojans and more—which may infect your device and steal your data. It works quietly in the background to scan, isolate, and remove infected files without slowing down your device.

Call us at 1-844-939-3681 to learn more about antivirus features included in our plans.

What is WiFi Security VPN?

Our WiFi Security is a virtual private network (VPN) that protects your online data with military-grade encryption. This lets you shop, bank, and stream online privately while keeping hackers at bay. We recommend turning on WiFi Security when you’re connected to public networks, like hotel or coffee shop WiFi, to keep your online activities private and secure.

Call us at 1-844-939-3681 to learn more about online security features included in our plans.

Why do I need antivirus software?

Malware is often created by cybercriminals to damage or gain unauthorized access to your device. Cybercriminals will exploit your device’s vulnerabilities so they can extract sensitive information for financial gain. Types of malware include viruses, ransomware, worms, spyware, trojans, adware, and more.

Call us at 1-844-939-3681 to learn more about antivirus features included in our plans.

Which devices can I install antivirus and WiFi Security VPN?

Antivirus is available for Windows. Android is coming soon.

WiFi Security VPN is available for Windows, iOS, and Android.

Security

If I sign up for Aura, how do you keep my account information safe?

Your information is secured with 256-AES (Advanced Encryption Standard), the same encryption technology generally used by major banks and the military.

I don’t want to share my sensitive information (e.g., Social Security Number) online while enrolling. What alternative do I have?

No problem! We’re available to help you learn more about our digital security plans and help you enroll. Call us at 1-844-939-3681, and if you’d like, our Aura Specialists can provide you a free Security Risk Assessment to check if any of your accounts have been breached and provide recommendations on what you can do to fix it.

Can you prevent 100% of the risk of identity theft and fraud?

Unfortunately, no identity theft protection service is able to prevent all risk of identity theft and fraud. But with the combination of multiple advanced tools under one service, we are able to closely monitor and alert you to credit and financial threats up to 4X faster than competitors.³ Our agents have an average of 7+ years of experience, and have resolved over 150,000 identity theft cases.

Call us at 1-844-939-3681 to learn more about identity theft and financial fraud monitoring features included in our plans.

What happens if my identity is compromised?

If you believe you’ve been a victim of identity theft or fraud, please call us at 1-844-939-3681. As an Aura member, a dedicated identity theft and fraud specialist will be assigned to assist you every step of the way.

Does your insurance cover losses due to malware or viruses?

No, our insurance only covers eligible losses and damages due to identity theft. See our insurance policy here.