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Want to talk to someone?  Call Us: 866.504.1544

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Getting Started

Learn the basics of how Aura keeps you protected

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Account

Get help with your account settings, identity verification, and more

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Payments / Subscriptions

Get help with selecting a plan, payment methods, refunds, and billing

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Credit and Fraud Protection

Get help protecting your credit and finances

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Identity Theft Protection

Learn about identity theft and adding items to your watchlist

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Device and Network Protection

Protect your devices with WiFi security VPN and antivirus

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Top Questions

I received an Over Threshold Alert. Now what?

Aura sends you over threshold alerts when there is a withdrawal, transfer, or over usage of the amount that you set up for the threshold.

If you recognize this alert, there is no cause for alarm. You can simply archive the alert.

If you do not recognize this alert, please do the following:

  • Contact your financial institution if you do not recognize the alert activity or you suspect the activity is fraudulent.
  • Advise your financial institution that you do not recognize the alert activity or that you suspect it is fraudulent.
  • Your financial institution will advise you on steps to take in order to resolve the issue.

How do I sign up for Aura?

You can easily sign up for Aura in just a few minutes by following these steps:

  1. First, select "Get Started With Aura" on the right side of this page, or the bottom of this page if you're on a mobile device.
  2. On the next screen, select the plan that works best for you.  
  3. After choosing your plan, you will be asked to provide your email address, which you will use to login to your account.
  4. In the following steps, you will be asked to enter your name, home address, phone number, date of birth, and Social Security Number.
  5. Finally, finish by selecting monthly or annual billing and adding your payment information.
  6. After payment, you'll be prompted to set up a password to access your account.

Congratulations! You are now signed up for Aura.

How do I reset my password?

To reset your password: 

  1. Click on Sign On at the top of the Aura.com home page. 
  2. Click on Forgot your password? underneath the Sign in button. 
  3. Enter the email address you signed up with.
  4. A link will be sent to your email with instructions to reset your password. 
  5. Open the email and click the link to reset your password.
  6. You will then be redirected to enter a new password.

Or

  1. Go to my.aura.com home page. 
  2. Click on Forgot your password? underneath the Sign in button. 
  3. Enter the email address you signed up with.
  4. A link will be sent to your email with instructions to reset your password. 
  5. Open the email and click the link to reset your password.
  6. Follow the instructions in the email.
  7. You will be redirected to enter a new password.

I received a Credit Alert. Now what?

Aura sends you credit alerts for any account changes, opening and closing of accounts, and other information reported from accounts that may be associated with your social security number.

  • Always read the alert from top to bottom.
  • Make sure to read the “What to do” section below the alert.
  • When creating an account, companies will validate personal information to verify a person’s identity.
  • Anytime a profile with a company is created, especially those that use card transactions, will verify a person’s identity.
  • While many companies perform identity verification themselves, some may use a third party, smaller company to perform the identity verification, such as Stripe Inc. and Insurance Phone Finder.


I received a Dark Web Alert. Now what?

  1. Immediately change the password for the account referenced in the Dark Web alert you received.
  2. Change your password for any online accounts that use this username and password (especially bank accounts or accounts where financial information is stored). 
  3. Use unique passwords for all your accounts. This limits your exposure when account information is compromised. 

If an online account or company name is not included in your alert:

  1. Change your password for any online accounts that use this username and password (especially bank accounts or accounts where financial information is stored).
  2. Use unique passwords for all your accounts. This limits your exposure when account information is compromised

Still need help? Call us at +1 866.504.1544

You can also reach us via email at support@aura.com

Customer service agent going above and beyond for an Aura customer.

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