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Getting Started

Learn the basics of how Aura keeps you protected

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Account

Get help with your account settings, identity verification, and more

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Payments / Subscriptions

Get help with selecting a plan, payment methods, refunds, and billing

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Credit and Fraud Protection

Get help protecting your credit and finances

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Identity Theft Protection

Learn about identity theft and adding items to your watchlist

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Device and Network Protection

Protect your devices with WiFi security VPN and antivirus

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Top Questions

How do I sign up for Aura?

You can easily sign up for Aura in just a few minutes by following these steps:

  1. First, select "Get Started With Aura" on the right side of this page, or the bottom of this page if you're on a mobile device.
  2. On the next screen, select the plan that works best for you.  
  3. After choosing your plan, you will be asked to provide your email address, which you will use to login to your account.
  4. In the following steps, you will be asked to enter your name, home address, phone number, date of birth, and Social Security Number.
  5. Finally, finish by selecting monthly or annual billing and adding your payment information.
  6. After payment, you'll be prompted to set up a password to access your account.

Congratulations! You are now signed up for Aura.

How do I reset my password?

To reset your password: 

  1. Click Log In at the top of the Aura.com home page. 
  2. Click on Forgot your password? underneath the Sign in button. 
  3. Enter the email address you signed up with.
  4. A link will be sent to your email with instructions to reset your password. 
  5. Open the email and click the link to reset your password.
  6. You will then be redirected to enter a new password.

I received a Credit Alert. Now what?

Aura sends you credit alerts for any account changes, opening and closing of accounts, and other information reported from accounts that may be associated with your social security number.


I received a Dark Web Alert. Now what?

  1. Immediately change the password for the account referenced in the Dark Web alert you received.
  2. Change your password for any online accounts that use this username and password (especially bank accounts or accounts where financial information is stored). 
  3. Use unique passwords for all your accounts. This limits your exposure when account information is compromised. 

If an online account or company name is not included in your alert:

  1. Change your password for any online accounts that use this username and password (especially bank accounts or accounts where financial information is stored).
  2. Use unique passwords for all your accounts. This limits your exposure when account information is compromised

How do I access my account?

  1. Go to Aura.com.
  2. Select Log In at the top of the home page.
  3. Enter your Email address and Password.
  4. Once you are logged in you will be able to view all your account information and data.

Still need help? Call us at +1 833-552-2123

You can also reach us via email at support@aura.com

Customer service agent going above and beyond for an Aura customer.

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