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Getting Started

Learn the basics of how Aura keeps you protected

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Get help with your account settings, identity verification, and more

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Payments / Subscriptions

Get help with selecting a plan, payment methods, refunds, and billing

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Credit and Fraud Protection

Get help protecting your credit and finances

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Identity Theft Protection

Learn about identity theft and adding items to your watchlist

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Device and Network Protection

Protect your devices with WiFi security VPN and antivirus

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Top Questions

I received an Over Threshold Alert. Now what?

Aura sends you over threshold alerts when there is a withdrawal, transfer, or over usage of the amount that you set up for the threshold.

If you recognize this alert, there is no cause for alarm. You can simply archive the alert.

If you do not recognize this alert, please do the following:

  • Contact your financial institution if you do not recognize the alert activity or you suspect the activity is fraudulent.
  • Advise your financial institution that you do not recognize the alert activity or that you suspect it is fraudulent.
  • Your financial institution will advise you on steps to take in order to resolve the issue.

Turn off Spam Call Protection for iPhone

Note: Simply deleting the App from your iPhone won't restore your default configurations

If you canceled your subscription or add-on with Call Protection, please deactivate this feature to ensure your calls are not forwarded to this service. Not doing so may lead to missed calls, voicemails, and messages. If you still have the Aura app, you can find these easy to follow instructions in the settings menu, under Deactivate Call Protection. 

Step 1. Stop silencing unknown calls

To stop blocking all unknown calls, please go to Settings on your iPhone, tap the phone icon, tap silence unknown callers, and make sure the "Silence Unknown Callers" option is off.

Step 2. Stop forwarding calls to Aura

To stop sending calls to Aura, we must reset the call forwarding settings with your carrier. To do this, find your carrier below and dial the configuration phone number.

  • Dial this number: *73
  •  If you have the Aura App, accept incoming test call to complete deactivation
  • Dial this number: ##004#
  •  If you have the Aura App, accept incoming test call to complete deactivation
  • Once completed, you’ll receive a “Success” confirmation that the Call Forwarding has been removed. Tap “Dismiss” to finish the process.
  • Dial this number: ##004#
  •  If you have the Aura App, accept incoming test call to complete deactivation
  • Once completed, you’ll receive a “Success” confirmation that the Call Forwarding has been removed. Tap “Dismiss” to finish the process.

Once these configurations are done, Aura will be deactivated and won't receive your calls anymore.

Step 3. Stop filtering unknown senders (Optional)

If you wish to stop messaging filtering, please go to Settings on your iPhone, tap on Messages, then tap on Unknown & Spam, and make sure the “Filter Unknown Senders” option is off. 

How do I sign up for Aura?

You can easily sign up for Aura in just a few minutes by following these steps:

  1. First, select "Start Free Trial" on the right side of this page.
  2. On the next screen, select the plan that works best for you.  
  3. After choosing your plan, you will be asked to provide your email address, which you will use to login to your account.
  4. In the following steps, you will be asked to enter your name, home address, phone number, date of birth, and Social Security Number.
  5. Finally, finish by selecting monthly or annual billing and adding your payment information.
  6. After payment, you'll be prompted to set up a password to access your account.

Congratulations! You are now signed up for Aura.

PharMerica Breach

PharMerica (one of the worlds largest pharmacy companies) discovered a hack on March 14th, 2023. The data contained personal information such as person's name, address, date of birth, Social Security number, medications, and health insurance information. The breach is said to have affected 5.8 million people. Breach notifications were sent to impacted customers on May 14th, 2023.

Our Aura Family plan is here to protect you and your family.

Please call 833-552-2123 and protect what matters most.

Breach - What to do if I am part of a breach

1. Change your passwords

Now is a good time to review all instances where a password is required to access information. If the same password is used across multiple websites, immediately reset the password at each of those sites. Keep in mind that each account should have its own unique password, made up of numbers, letters and symbols. Never use information such as your date of birth or any part of your Social Security number as part of your password. The longer a password is, the harder it is to guess.

2. Don’t click on email links

Criminals often use phishing attempts to try to get you to disclose more personal information to help them further their attempts at committing potential identity fraud. Never open an email from an unknown sender and avoid downloading file attachments and clicking on embedded links.

3. Verify a website is safe

It’s always best to type out a website address instead of clicking on a link from an email, no matter how legitimate the email may look. Before submitting any personal information, be sure the webpage address begins with ‘https’ and look for the closed padlock symbol either in the address bar or in the bottom of the screen which indicates a secure connection.

4. Monitor your financial statements

Even if your financial information is not identified as being compromised in a known breach, be sure you monitor all of your financial documents for any suspicious activity and report it immediately as identity thieves could gain access to this information through other methods. 

5. Notify the appropriate authorities

If you discover your information has been compromised, file a police report and contact your financial institutions alerting them that you may be a victim of identity theft. You may also want to reach out to each of the three credit bureaus and issue a fraud alert. Review your credit reports thoroughly and immediately report back any inconsistencies.

Still need help? You can reach us by chat.

You can also reach us by phone at +1 844.357.5247

Customer service agent going above and beyond for an Aura customer.

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