We are experiencing higher than normal call times due to the National Public Data (NPD) breach. If you were alerted that your information was found on the dark web, Browse our resources to learn about the actions you can take to protect yourself.

We are experiencing higher than normal call times due to the National Public Data (NPD) breach. If you were alerted that your information was found on the dark web, Browse our resources to learn about the actions you can take to protect yourself.

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Online Security

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Antivirus Isn't Scanning: How To Fix It
antivirus
How do I install the Aura app on my desktop?
downloads
How do I contact customer support?
enrollment
How do I change my Financial Transaction Monitoring threshold?
transactions
How do I add a family member to my plan?
add-a-family-member
How do I activate my Experian credit lock?
credit-lock
I received an alert about my email address being found in a data leak. Now what?
personal-data
dark-web
I received a dark web concerning my Social Security Number being found. Now what?
personal-data
dark-web
How do I log out of the Antivirus program?
antivirus
Turn off Spam Call Protection
call-protection
Breach - What to do if I am part of a breach
breach
How do I set up Aura Parental Controls?
parental-controls
How do I cancel Aura through the mobile App?
cancel
Why do I see an $8 hold on my bank account charged to BLS after enrolling with Aura?
billing
Credit Lock vs. Credit Freeze
credit-lock
ID Theft vs. ID Fraud - What You Need To Know
insurance-policy
How Do I Share Alerts & Vault Items with Family Members? How Does It Work?
vault
How do I share alerts?
vault
How do I remove a child from my account?
add-a-family-member
I received an alert about a new bank account opened in my name. What should I do next?
activity-reports
Am I able to change my VPN location?
vpn
How do I turn on the VPN in the Aura App?
vpn
How do I view the resolved alerts?
activity-reports
How do I resolve all my alerts?
activity-reports
Does Aura offer antivirus for the iOS mobile app?
antivirus
Financial Alerts: What you need to know
activity-reports
Updating your Vault Information in the Aura app
vault
Browser Extension Features & Email Aliasing
anti-track-safe-browsing
How does Aura’s data broker opt-out feature work?
data-broker-removal
How do I download Aura Antivirus for PC?
antivirus
What is Call Protection?
call-protection
What is the difference between Shield vs. VPN?
vpn
How do I turn on the VPN shield in the Aura App?
vpn
What is a VPN?
vpn
What is Aura’s Vault?
vault
What is Data Broker Removal?
data-broker-removal
What is Password Manager?
passwords
What is Email Alias?
anti-track-safe-browsing
What is Transaction Monitoring?
transactions
How do I view quarantined threats?
antivirus
What Is a Credit Freeze?
credit-lock
How Do I Set up a Credit Freeze?
credit-lock
How Do I Unfreeze My Credit File?
credit-lock
How Do Fraud Alerts Work?
credit-lock
Types of Fraud Alerts: Initial, Extended, and Active Duty
credit-lock
How do I set up a fraud alert?
credit-lock
How Do I Renew or Cancel a Fraud Alert?
credit-lock
Who owns Aura?
enrollment
What is TOTP and how does it work?
passwords
How do I place a credit lock on the mobile app?
credit-lock
Aura VPN virtual locations
vpn
How to protect your data after a security incident
dark-web
Chat with Aura
breach
How do I change my VPN location?
vpn
SOCRadar breach
breach
How do I link my bank account?
transactions
How do I access my account?
enrollment
I received an alert about my password being found in a data leak. Now what?
personal-data
dark-web
I set up Aura Parental Controls but it isn't working, what do I do?
parental-controls
Why am I not receiving the 2 factor authentication?
I received a credit monitoring alert about a negative event in my credit report. Now what?
activity-reports
How do I add a laptop or desktop device?
downloads
How do I activate Call Protection for an iPhone?
call-protection
Parental Controls: Preventing App Deletion for iOS Devices
parental-controls
Can Aura VPN work on a firestick?
vpn
Do I need to turn off the VPN through my phone settings if I already did on the mobile app?
vpn
Why is my VPN on and a certain website is still able to pinpoint my exact location, what could cause this?
vpn
National Public Data (NPD) breach
breach
What information will I need to sign up for Aura?
enrollment
I received a Dark Web Alert. Now what?
dark-web
How do I reset my password?
I received a new credit inquiry alert. Now what?
activity-reports
How do I put Aura antivirus to start on launch once it's downloaded?
antivirus
What devices are Aura Parental Controls available on?
parental-controls
How does unusual transaction monitoring work?
transactions
Important information regarding iOS 17: How to turn off Live Voicemail and keep Aura’s Call Protection.
call-protection
Comcast Xfinity Breach
breach
Is Aura VPN available for television?
vpn
Why does the VPN on my phone not allow me access to any site, not even Aura? How can I disable it?
vpn
How do I enable Aura Antivirus on Windows?
antivirus
How do I add passwords to the Vault?
passwords
How do I update my billing information?
billing
How do I download the Aura mobile app for Android?
downloads
I received an alert for a new credit account. Now what?
activity-reports
I received a credit monitoring alert about an over-limit credit card. Now what?
transactions
Does Aura Parental Controls monitor text messages?
parental-controls
How do I activate Call Protection for an Android?
call-protection
AT&T Breach
breach
What is this charge I am getting from you?
billing
How do I sign up for Aura?
enrollment
I am unable to connect to wifi security, what can I do to fix this?
vpn
How do I unlink my Financial Accounts?
transactions
$1 Million Dollar Identity Theft Insurance
insurance-policy
How do I add items to my watchlist?
vault
How do Time Limits work for Aura Parental Controls?
parental-controls
Antivirus for Android
antivirus
Does Aura provide credit reports for minors on the family plan?
add-a-family-member
I received an Over Threshold Alert. Now what?
transactions
How many members can I have on my account?
membership
How can I request my credit report?
activity-reports

Questions or feedback about Parental Controls?

We’re here to help. Use the form below for any questions, suggestions, or comments about Aura Parental Controls. You may also reach us at 888-713-0761 to speak with a Parental Controls expert.

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