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Victim of Fraud? Follow These 12 Recovery Steps ASAP

The best thing you can do if you’re the victim of fraud is to act fast! Follow this checklist to secure your accounts and restore your stolen funds.

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      Victim of Fraud? You Need To Act Quickly

      From imposter scams to fraudulent online stores, fake job listings, and investment fraud schemes, criminals have more types of fraud at their disposal than ever. And they’re getting better, more sophisticated, and faster at tricking victims.

      According to the latest data from the Federal Trade Commission (FTC) [*]: Americans filed nearly 2.4 million reports of fraud in 2022 — with losses hitting a staggering $8.8 billion.

      All this is to say that if you were the victim of fraud, you’re not alone. And while you might be feeling upset, frustrated, and possibly embarrassed you need to act quickly to ensure that fraud doesn't ruin you financially.

      In this guide, we’ll explain exactly what to do if you’ve been the victim of fraud and provide a clear set of steps to follow to recover from fraud, rebuild your credit, and protect you from future scams.

      💪 Don’t deal with fraud on your own. Aura’s award-winning identity theft protection solution includes 24/7 access to a team of White Glove Fraud Resolution specialists plus $1 million coverage for eligible losses. Try Aura free for 14 days and get the help you need.

      Fraud Victim Checklist: Follow These 12 Recovery Steps

      1. Don’t blame yourself
      2. Stop paying scammers
      3. Check your insurance coverage
      4. Act quickly to assess the full damage
      5. Notify your bank, lenders
      6. Set up a fraud alert or credit freeze
      7. Secure your online accounts
      8. Gather documents and proof for your fraud case
      9. Report fraud and identity theft to the FTC
      10. File a police report
      11. Try to recover lost funds
      12. Dispute fraudulent transactions

      Statistics tell us that if someone was a victim of fraud once, they’re nearly 50% likely to become a repeat victim [*]. As soon as you recognize the warning signs of identity theft and fraud, take action as soon as possible.

      Here’s what you should do:

      1. Don’t blame yourself

      The Department of Justice estimates that only 15% of fraud victims actually report the crimes [*].

      Why? Because fraud is an emotional crime as much as a financial one. As a victim, you might feel angry and embarrassed that you were tricked. Or, you might not want to report fraud because you think your losses aren’t “worth” reporting.

      Don’t let these feelings get in the way of reporting the crime. Not only will you help yourself recover, you’ll also help prevent future fraud. 

      📚 Related: How To Avoid Refund & Recovery Scams — Don't Get Scammed Twice

      2. Stop paying scammers

      It may seem obvious, but as soon as you realize you’re a part of a scam, you need to stop sending the fraudsters any more money.

      For example, in many investment scams, fraudsters promise huge returns — but only if you pay fees, taxes, or fines first. In other cases, you may get targeted by a recovery scam where fraudsters pose as private investigators or “ethical hackers” who can recover your lost money.

      As much as it hurts to accept, the truth is that any money you’ve sent a scammer is gone. You may be able to recover it later, but only if you go through the proper channels.

      3. Check your insurance coverage

      If you have identity theft insurance, your first call should be to your provider. They will be able to help you secure your accounts, uncover the full extent of the fraud, and walk you through the many steps of recovery.

      For example, Aura’s team of White Glove Fraud Resolution Specialists are available 24/7 to help you recover from fraud and identity theft. We’ll work with you to navigate government agencies, banks, and creditors and help you get your life back.

      You’re even covered by a $1,000,000 insurance policy for eligible losses due to identity theft.

      Aura’s not the only option for identity theft protection. You may be covered by your workplace’s insurance policy. Some homeowners insurance even covers stolen documents, cash, or credit cards.

      Recovering from fraud can be long and frustrating. If you have coverage, use it.

      4. Act quickly to assess the full damage

      Scammers hope it takes you a long time to recognize the signs of fraud. The longer you go without reporting the crime, the more they can steal and the harder it will be for you to recover your losses.

      As soon as you realize you’ve been targeted, start checking for and documenting the damage.

      If you’re signed up for a credit monitoring service and they alerted you of the fraud, start there.

      Next, check your financial accounts for suspicious activity. Download recent bank account and credit card statements and look for fraudulent transactions.

      Until the end of 2023, you’re also entitled to one free credit report from all three major credit bureaus (Experian, Equifax, and TransUnion) each week at AnnualCreditReport.com.

      Download your credit reports and check for:

      • Hard credit inquiries you didn’t request.
      • New accounts you didn’t open.
      • Loans you didn’t take out (like mortgages, student loans, or personal debt).
      • Accounts that are in collections or records of bankruptcies.
      • Any other suspicious activity.

      📚 Related: How To Read a Credit Report (and Dispute Errors)

      5. Notify your bank, lenders, and any impacted companies

      Now that you know the depth of the fraud, you need to shut the fraudsters out of your accounts.

      Start by contacting your bank, credit card company, credit unions, and any other impacted company and notify them of the fraud.

      They’ll close your accounts and walk you through the next steps (getting you new credit and debit cards, updating your bank account number, restoring stolen funds, etc.)

      If the fraudster managed to open accounts with other companies, you’ll need to contact their fraud departments. Ask them to freeze the fraudulent accounts and send you a letter or email confirming:

      • The account is fraudulent and wasn’t opened by you.
      • You’re not liable for any purchases or debts taken out by the account.
      • The company has removed the fraudulent charges from your name.
      • The fraudulent charges have been removed from your credit report.

      Pro Tip: As the victim of fraud or identity theft, you have special rights under the Federal Government’s Fair Credit Reporting Act (FCRA). This includes disputing inaccurate information on your credit report and getting copies of any fraudulent transactions.

      Collect as much information and proof as possible. You’ll need it later on when you file an official report and dispute charges and debts that aren’t yours.

      📚 Related: Citibank Customer? Watch Out For These 8 Scams

      6. Set up a fraud alert or credit freeze with the three credit reporting agencies

      Next, you’ll want to alert the three major credit bureaus that you’ve been the victim of fraud.

      As a fraud victim, you’ll be able to place a fraud alert on your account to stop the scammers from opening new accounts in your name. The good news is that you only need to contact one company. They’re required by law to inform the others of the fraud alert.

      You have three options when it comes to placing a fraud alert on your credit report:

      • Security freeze: This is for if you think you’ve been the victim of identity theft. A security freeze completely prevents your report from being shared with third parties until it’s lifted.
      • Initial fraud alert: This requires lenders to verify your identity before approving new credit. The initial alert lasts for one year unless you lift it early.
      • Extended fraud alert: After you file your FTC report, you can ask for an extended fraud alert that lasts an additional seven years.

      All of these alerts can be lifted for free at any time.

      An alternative option is to place a credit freeze with all three bureaus.

      A credit freeze prevents anyone from accessing your credit file and is a much stronger form of protection. However, you'll need to contact each of the credit bureaus individually to freeze or unfreeze your credit file.

      Here’s how to get in touch with the bureaus if you want to freeze your credit:

      Experian
      Equifax
      TransUnion
      1-888-397-3742
      1-800-685-1111
      1-888-909-8872
      Experian Security Freeze — P.O. Box 9554, Allen, TX 75013
      Equifax Information Services LLC — P.O. Box 105788, Atlanta, GA 30348-5788
      TransUnion LLC – P.O. Box 2000, Chester, PA 19016

      Note: You can't have a fraud alert and a credit freeze on your account at the same time. Choose a credit freeze for stronger protection — especially if you aren't expecting to apply for new credit in the near future.

      7. Secure your online accounts against identity theft

      If a fraudster got access to your banking information or credit card numbers, there’s a good chance they have access to other accounts.

      Before you go any further, it’s a good idea to change all of your passwords and secure your accounts from cyber crime by:

      • Using strong passwords that are at least 10 characters long and combine letters, numbers, symbols, and cases.
      • Setting up a secure password manager to keep track of all your passwords and alert you of compromised accounts.
      • Enabling multi-factor authentication on your accounts (MFA or 2FA). This is an added layer of security that requires a special code along with your password. While most companies use SMS for sending you these codes, that can be compromised if someone steals your phone. Instead, use an authenticator app.
      🏆 Get award-winning protection against fraud – for free. Aura monitors your bank, investment, and credit accounts 24/7 for signs of fraud and can alert you faster than any other service. Try Aura free for 14 days and protect yourself from further fraud.

      8. Gather documents and proof for your fraud case

      With your accounts secured, you’ll want to report the fraud to the proper authorities. Depending on your situation, you should collect:

      • Documentation of fraudulent transactions and financial losses. Tally up the total amount scammers took from each account, stolen credit cards, etc.
      • Evidence relating to the fraud. This includes receipts, loan or credit denials, bank statements, money orders, etc.
      • Identifying contact information that could be used to find the scammers.Think about social media profiles you encountered, unknown phone numbers that sent you fake text messages, etc... Take a screenshot of websites selling fraudulent goods or engaging in scams (including the website address).
      • Written communication from scammers. If the fraudster reached out to you, collect copies of phishing emails, threatening text messages, or screenshots of social media messages discussing sextortion.
      • Recovery logs that detail whom you spoke with or emailed about the fraudulent activity on your accounts. Try to record the date, time, names, and what was said.

      You’ll need all this information to file your report, aid investigators, and seek restitution for damages. It’s also smart to have this documentation for your records, should something else come up.

      📚 Related: How To Dispute a Credit Card Charge (2023 Guide)

      9. Report fraud and identity theft to the FTC

      Next, it’s time to file an Identity Theft Report with the Federal Trade Commission (FTC) at www.identitytheft.gov. You can also report the fraud at ReportFraud.ftc.gov.

      This gives you an official identity theft affidavit that will help you dispute charges and repair your credit.

      You’ll also receive a personalized recovery plan and letter templates for disputing charges.

      Once you’re done, print out the affidavit and keep a copy for your records. You’ll need this to report the crime to your credit card companies, financial institutions, and local law enforcement.

      If you’d rather talk to someone on the phone, you can call the FTC’s fraud hotline at: 1-877-FTC-HELP (1-877-382-4357). This is a toll-free number, so even if your cell phone is lost or stolen, you can call from a landline with no issues.

      📚 Related: How To Spot a Citibank Phishing Email (With Examples)

      10. File a police report and notify other federal agencies

      Once you file an Identity Theft Report with the FTC, other law enforcement agencies can access it during their investigations. However, you may still need to file a police report for identity theft in certain situations, such as:

      • When you know the person who committed the fraud or identity theft.
      • You have information that could help the police catch the fraudster.
      • Your identity was used in committing a crime.
      • Your financial institution or insurance company requires a police report.

      Gather your FTC report, documentation of the fraud, and ID and head to your local police department. They’ll look through everything and let you know the next steps.

      Depending on the situation, you may need to report the case to your state financial regulator, attorney general, the FBI’s Internet Crime Complaint Center (IC3), or the U.S. Postal Inspection Service.

      11. Try to recover lost funds

      How you recover funds lost to a scammer will depend on how you paid them. In general, you’ll need to contact the payment processor and try to reverse the charges.

      Here’s who to contact to try and recover lost funds:

      How you paid:
      Whom to contact:
      Gift cards
      The company that issued the gift card (e.g., Walmart, Amazon, Spotify, etc.)
      Credit or debit card
      The bank (e.g., Bank of America, Wells Fargo, Citibank, etc.)
      Payment apps
      The company that owns the money transfer app (e.g., Zelle, Venmo, Apple Pay, etc.)
      Cash
      The U.S. Postal Inspection Service or whichever postal service you used.
      Wire transfers
      The bank or wire transfer service involved in the transaction (e.g., Western Union, Moneygram, etc.)
      Cryptocurrencies
      Contact the company or exchange site you used to send the money (e.g., Coinbase, Binance, etc.)

      For more detailed instructions read our guide on what to do if you’ve been scammed out of money

      12. Dispute fraud and remove fraudulent information from your credit report

      Once your identity and accounts are secure, it’s time to repair the damage.

      Fraud can ruin your credit score. And while you have the right to dispute every fraudulent charge, transaction, and new account, it still takes time to:

      • Follow up with any company where fraud occurred. Send them your FTC and police report as proof.
      • Dispute incorrect information on your credit report. Credit agencies have 30 days to respond to your requests.
      • Close any new accounts opened in your name. Again, agencies have to act quickly to close fraudulent accounts.
      • Stop debt collection companies from contacting you. The FTC has a good template you can use for contacting debt agencies on their website.

      You might be tempted to use credit repair companies, but many of these are scams themselves.

      📚 Related: How To Write a Credit Dispute Letter (Free Template)

      What is Fraud? Who Do Scammers Target?

      Fraud is intentional deception with the goal of stealing your money, credit, and sensitive information.

      Con artists promise goods that don’t exist, services they won't provide, or financial perks that will never materialize. Fraud's are always changing and adapting to new scams and technologies (like the recent rise in fraud on Zelle and Venmo).

      Fraudsters could even be trying to commit identity theft.

      Many types of fraud are simply ways to get access to your personally identifiable information (PII). With your Social Security number, driver's license, and other stolen data, scammers can:

      • Take over and drain your bank accounts.
      • Open new accounts and lines of credit in your name.
      • Commit loan fraud.
      • Max out your credit cards.
      • Destroy your credit score.
      • Apply for your tax refund check.
      • Use up your medical benefits (i.e. medical identity theft).

      Fraud and identity theft cover such a broad category of crimes that anyone can be a victim.

      If you look at data from the FTC, fraud and identity theft reports span ages, genders, cultures, income levels, and educational backgrounds [*].

      No one is 100% safe.

      📚 Related: How Long Does It Take To Recover From Identity Theft?

      How To Know If You’re the Victim of Fraud

      • Unfamiliar bank withdrawals, credit card charges, and purchases. You may also receive calls or SMS messages verifying unfamiliar logins or large purchases you never made.
      • Hard inquiries on your credit report that you never authorized. New credit cards or loans may also be opened in your name.
      • Denials for lines of credit you never applied for. Or, a denial when you apply for a new line of credit due to a major drop in credit score.
      • Calls from debt collectors regarding debt that’s not yours.
      • Unfamiliar medical bills, claims, and inaccurate health conditions in your medical records. Your health insurance provider may also say you’ve maxed out your benefits limit even though you never received care.
      • Someone stole your tax refund check. The IRS says that your tax refund has been distributed even though you never received it.
      • Compromised online accounts. You may receive alerts about suspicious login attempts, or not be able to sign in to your accounts. You may also see unfamiliar devices accessing your accounts or network.
      • Notifications about a data breach telling you what PII has been exposed for cybercriminals to exploit.
      • Missing mail. Fraudsters can use a change-of-address scam to reroute your mail and receive bank statements and replacement credit cards.
      • A warrant out for your arrest. Criminals might even use your identity during traffic violations, misdemeanors, and felony offenses.

      Be on the lookout for these red flags and other ways to tell if your identity has been stolen. If you notice any of them, you may be a victim of fraud.

      Do Victims of Fraud Get Their Money Back?

      The good news is that many credit card companies and banks offer zero liability fraud protection — as long as you report the fraud quickly. Make sure to check their rules around reporting time frames and reimbursement limits. Unfortunately, for other forms of payment, you might not be as lucky.

      Fraud investigations can take weeks or months to resolve. Some companies may refund your money and eliminate fraudulent purchases immediately. Others may withhold their reimbursements until they reach a resolution.

      🥇 Don’t settle for second-best fraud protection. Aura’s team of White Glove Fraud Resolution Specialists will walk you through the steps of securing your identity and disputing fraud. Try Aura free for 14 days.

      The Bottom Line: Don't Ignore Fraud Prevention

      Like most criminals, fraudsters love to return to the scene of the crime. If you’ve been the victim of fraud once, there’s a good chance they’ll come for you again.

      Keep yourself safe by following the latest fraud prevention tips and becoming familiar with the types of identity theft and financial fraud that scammers target you with.

      And for extra protection for you and your family, consider signing up for Aura. We’ll keep your accounts safe from identity thieves and fraudsters. And if the worst happens, we’re here for you 24/7 to help you recover from fraud.

      Don’t let scammers outsmart you. Try Aura free for 14 days.

      Editorial note: Our articles provide educational information for you to increase awareness about digital safety. Aura’s services may not provide the exact features we write about, nor may cover or protect against every type of crime, fraud, or threat discussed in our articles. Please review our Terms during enrollment or setup for more information. Remember that no one can prevent all identity theft or cybercrime.

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