New Ticketmaster Scam Steals Tickets Right From Your Account
Ticketmaster users are reporting what's known as the ticket transfer scam. Previously purchased tickets are mysteriously being transferred to strangers and resold. Often locked out of their accounts, the original buyers are unable to cancel these resale listings.
Other common scams include phishing emails impersonating Ticketmaster, bogus customer support calls that dupe victims into paying for tickets with gift cards or wire transfers, and posting fake tickets for resale.
Victims often pay for tickets that don’t exist or can’t be used. In most cases, these scammers are after your money and/or Ticketmaster login information.
What to Do if You’ve Been Scammed:
Contact Ticketmaster or the resale site for refunds. If the tickets are counterfeit or have been transferred to another account, request reissued tickets. Here’s how to officially contact Fan Support.
Report the scam to the FTC. Submit your complaint at ReportFraud.ftc.gov. If you gave scammers your personal information, you should also file an official identity theft report at IdentityTheft.gov.
File a report with your local police. Some banks require police reports to resolve disputes and process reimbursements.
Track your bank or credit balance and other online accounts. Your information may be used for financial or identity fraud.
Change account passwords. If you suspect that your Ticketmaster account has been hacked, follow these steps to reset your password. Also consider changing passwords on any account that shares the same logins.
File a chargeback with your credit card company. Contact your bank as soon as possible to see if they can charge back any money you sent to the scammer.
If You Plan on Buying Tickets in the Future:
Choose a strong, unique password for your Ticketmaster account. To update your password, click on the “Forgotten Password” link on the sign-in page.
Verify website URLs carefully before you enter any personal information or make payments.
Avoid buying tickets directly from social media or third-party resellers unless it’s through a trusted platform with buyer protections.
Use credit cards that offer fraud protection and chargeback options. Anyone requesting wire transfers or gift cards is likely trying to scam you.
Never post images of your tickets online; scammers can duplicate barcodes and sell counterfeit copies.
What to Do if You’ve Been Scammed:
Contact Ticketmaster or the resale site for refunds. If the tickets are counterfeit or have been transferred to another account, request reissued tickets. Here’s how to officially contact Fan Support.
Report the scam to the FTC. Submit your complaint at ReportFraud.ftc.gov. If you gave scammers your personal information, you should also file an official identity theft report at IdentityTheft.gov.
File a report with your local police. Some banks require police reports to resolve disputes and process reimbursements.
Track your bank or credit balance and other online accounts. Your information may be used for financial or identity fraud.
Change account passwords. If you suspect that your Ticketmaster account has been hacked, follow these steps to reset your password. Also consider changing passwords on any account that shares the same logins.
File a chargeback with your credit card company. Contact your bank as soon as possible to see if they can charge back any money you sent to the scammer.
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