Related articles

Identity theft and fraud protection for your finances, personal info, and devices.

Get Aura
Share this:

I received an alert for a new collection account. What now?

Please note:

  •  The creditor listed may be the name of a collection company and not the original creditor.
  • The creditor name(s) listed on the alert may be abbreviated. For example, "JPMCB" refers to JPMorgan Chase Bank.


What is a collection account?

If you fall behind on payments, the original lender or creditor may transfer your account to a collection agency or sell it to a debt buyer.

How long does a collection account remain on my credit report?

Start of the countdown for removal is the date that the account was 180 days delinquent with the original creditor  

Length of time information remains on credit report -

A paid collection account will not disappear from your credit history just because you've paid it off. It will remain until the statute of limitations has passed, which is at least 7 years. 

What if the collections account has already been paid and the statute of limitations time frame has passed?

The credit bureaus should automatically delete it from your credit reports. If the account is not removed from your credit report after seven years you can file a dispute with each credit bureau that lists it on your report.

What if I don't recognize it?

Review a current credit report to ensure the information is correct.

If you still don’t recognize the alert you may contact us and speak to a specialist.

Was this article helpful?

Thanks for sharing your feedback!

Oops! Something went wrong while submitting the form.

Was this article helpful?

Thanks for your feedback. What could we do to improve this article?

Please enter your feedback before submitting


Thanks for sharing your feedback!

Oops! Something went wrong while submitting the form.

Still need help? You can reach us by chat.

You can also reach us by phone at +1 844.357.5247

Customer service agent going above and beyond for an Aura customer.