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Aura Call Protection Privacy Notice

Last Updated: 

Última Actualización: 

September 1, 2023

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Insurance for Executive Ultimate Plan
$5 Million Insurance Policy Terms and Conditions
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This privacy notice applies to the Aura Call Assistant, which is available exclusively for U.S. residents. It should be read in conjunction with the Aura Privacy Policy and it describes personal information processing practices in more detail or in ways that may vary from our general Privacy Policy. Where there is an inconsistency between the general Privacy Policy and this notice, this notice prevails.

Information Collected by Us

In addition to the personal information collected as part of your Aura account registration and mobile application use, the following personal information is collected by Aura in order to provide our call assistant services. 

  • Telephone Number. We require your phone number for the technical provision of our Services to you.  
  • Transcripts and Recordings of Voicemail. If you enable our call assistant services, we may create and store transcripts of voicemails in order to provide you with our services and to improve our ability to identify unsolicited commercial calls or scam offers (aka ‘spam’).   
  • Call Recordings and Transcripts. If you enable our call assistant services, we may record and transcribe the conversation between you and an unknown caller and the virtual call assistant and an unknown caller. We may store the recordings, and if applicable transcripts of the recordings.  
  • Phone Contacts. If you activate our call assistant services, we may access the phone numbers in your phone’s contact list to ensure that those numbers are not blocked. We do not capture the names or other contact information associated with the number, and store the information as a cryptographic hash rather than as a plain text number. This information is exclusively used to provide our Services, and is not shared with third parties.
  • Unknown Caller Numbers and Associated Caller-ID Information. We collect the calling phone number and associated caller-ID text information associated with unknown (ie; those not in your phone contact list) callers into your device.    
  • SMS Text Messages. We filter out all messages from unknown senders that are not in your phone contact list. For all other messages from initiators that are not in your contact list, we de-identify, disassociate, and collect the initiating phone numbers or caller-ID information from SMS text messages. These captured SMS texts are not connected to your personal information when we collect and store them. We do not capture images or videos sent in SMS or MMS messages. 

How We Use Collected Information

  • These texts are used to help us identify spam and new spam tactics.  
  • We may use phone numbers that we identified as spam in order to and improve the services we provide to you and other users by allowing us to better identify spam and new spam tactics.
  • We may create text transcripts of the unknown caller’s voice mails or text responses to the virtual call assistant in addition to making the voicemails available to you.  We may use transcripts of said responses and voicemails that are identified as spam or unverified (i.e. those calls that could not be verified because the unknown caller did not give the virtual call assistant sufficient information to determine the intent of the call) to help us improve the services we provide to you and other users by allowing us to better identify and publicly expose spam and new spam tactics
  • We may combine information you provide us, such as your identification of calls and/or SMS as spam or not spam, with other information we receive from third parties to improve the services we provide to you and other users by allowing us to better identify and publicly expose spam and new spam tactics

Information Sharing

Aura shares the following information with third parties as part of our continuous improvement process of our call assistant product and to ensure it continues to provide industry leading protection in light of ever evolving threats.

  • Caller Numbers.  We may provide numbers dialing into your device or messaging you via SMS or MMS text messages to a third party provider to help us provide spam number filtering services to you.  
  • Call and Voicemail Transcripts and Recordings.  We may provide recordings of the conversation between you and the unknown caller, the virtual call assistant and the unknown caller, and your voicemails to a third-party provider to help us provide transcription services to you. We may provide these transcriptions to a third-party to help us provide the monitoring services to you.
  • Telecom Service Providers. Our telecom service providers allow us to make our services available to you. We may share and/or store phone numbers, SMS, voicemail, transcripts between the unknown caller and the virtual call assistant, and voicemail transcriptions with our telecom service providers as necessary to provide our Services to you. 
  • Other technology providers necessary to provide our services. This includes cloud storage and web hosting providers. We store user-provided and automated information and/or aggregate or non-personally identifiable information with our cloud storage providers. We also may make certain automated information available for various purposes such as monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. 
  • Where Legally Required. We do not share these recordings or transcripts with third parties unless required to comply with our legal obligations; to comply with legal process; and to respond to valid law enforcement requests relating to a criminal investigation, or alleged or suspected illegal activity that may expose Aura, you, or any of our other users to legal liability. If we share your information for these purposes, we limit the information shared to what is legally necessary, and challenge information requests that we believe are unlawful, overbroad, or otherwise invalid.

For all other policies and practices related to Aura’s data collection, use, sharing, retention and security controls, please refer to our Privacy Policy. 

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* Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.

** Free trial offer can only be redeemed once per customer. Full access to plan features depends on identity verification and credit eligibility.

¹ The score you receive with Aura is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your Equifax credit file. Lenders use many different credit scoring systems, and the score you receive with Aura is not the same score used by lenders to evaluate your credit.

² 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-833-552-2123.

If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the date you signed up for your free trial to cancel and request a refund. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date).

³ As compared to the competition. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. ath Power Consulting was compensated by Aura to conduct this study.

⁴ Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.

⁵ Ranked #1 by Security.Org and IdentityProtectionReview.com. They may be compensated as a marketing affiliate of Aura, but their ratings are all their own.

⁶ cdc.gov.../getmoving

⁷ commonsensemedia.org.../new-normal

⁸ kaspersky.com.../parents-worried

⁹ Javelin 2022 Identity Fraud Study

‡ Not all features use AI capabilities.

No one can prevent all identity theft or monitor all transactions effectively. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.