Skip to main content
For You
For Businesses

Help Keep Your Kids Safe With New Online Safety and Balance Tools

Help Keep Your Kids Safe With New

Online Safety and Balance Tools

Get Help
Pricing
Solutions
Down icon
Online Safety
Credit Monitoring
Identity Theft Protection
Identity Theft Insurance
VPN & Online Privacy
Antivirus
Password Manager & Vault
Spam Call Protection
Parental Controls & Safe Gaming
Online Balance
Online Activity Patterns
Social Persona
Parent Recommendations
Online Focus Time
Which protections are most important to you?
Find Your Perfect Plan

Take our simple quiz to discover the best plan for your needs.

Take Quiz
Just browsing? Here’s a great place to start.
Resources
Down icon
Customer Service
FAQ
Help
Resolution Resources
Digital Security 101
Aura Reviews
Leaked passwords and personal data alerts.
Is Your Data Protected?

Use our free tool to see if your information has been leaked—and learn what to do about it.

Run Free Scan
How Aura Works
About
Down icon
About Aura
Leadership
Areas of Expertise
Corporate Responsibility
Data Security & Privacy
Digital Parenthood
Newsroom
Innovation
Aura Intelligence
Clinical Research
Careers
Life at Aura
Join Us
Father and son looking at tablet.
Raising a Connected Generation

Aura’s Digital Parenthood Initiative is sparking a national conversation on healthy use of technology, giving parents the tools needed to support their kids.

Explore the Community
Sign In
Get Help
Overview
Work With Us
Down icon
Partners & Resellers
Small Business
Affiliates
Influencers
Play button
It’s Time to Get Smarter About Online Safety

Smart, simple online safety. Powered by AI. Everything you need in one easy-to-use app.

Watch the Video
Resources
Contact Us
For You
For Business
Sign In
Start Free Trial

Aura Call Protection Privacy Notice

Last Updated: 

Última Actualización: 

Dernière mise à jour: 

January 31, 2024

Globe iconEnglish
—
Français
Globe iconEnglish
—
Français
Aura Call Protection Privacy Notice
Insurance for Executive Ultimate Plan
$5 Million Insurance Policy Terms and Conditions

This privacy notice applies to the Aura Call Assistant. It should be read in conjunction with the Aura Privacy Policy and it describes personal data processing practices in more detail or in ways that may vary from our general Privacy Policy. Where there is an inconsistency between the general Privacy Policy and this notice, this notice prevails.

Information Collected by Us

In addition to the personal data collected as part of your Aura account registration and mobile application use, the following personal data is collected by Aura in order to provide our call assistant services:

  • Telephone Number. We require your phone number for the technical provision of our Services to you.
  • Transcripts and Recordings of Voicemail. If you enable our call assistant services, we may record and transcribe voicemails from callers in order to provide you with our services and to improve our ability to identify unsolicited commercial calls or scam offers (aka “spam”).
  • Call Transcripts and Recordings. If you enable our call assistant services, we may record and transcribe parts of conversations between you and an unknown caller (i.e., someone who is not saved in your contacts or otherwise approved by you in our app) and/or the virtual call assistant and an unknown caller. We may store the recordings, and if applicable, transcripts of the recordings.
  • Phone Contacts. If you activate our call assistant services, we may access the phone numbers in your phone’s contact list to ensure that those numbers are not blocked. We do not capture the names or other contact information associated with the number, and store the information as a cryptographic hash rather than as a plain text number. This information is exclusively used to provide our Services and is not shared with third parties other than our service providers.
  • Unknown Caller Numbers and Associated Caller-ID Information. We collect the calling phone number and associated caller-ID text information associated with unknown (i.e.; those not in your phone contact list) callers into your device.
  • SMS Text Messages. Where available for your device, we move all messages from unknown senders to a designated “junk” folder. We collect the content of these SMS text messages, as well as the initiating phone numbers or caller-ID information. We then de-identify and disassociate these captured SMS text messages so that they are not connected to your personal data when we collect and store them. We do not capture images or videos sent in SMS or MMS messages.

How We Use Collected Information

  • We use collected SMS text messages to help us identify spam and new spam tactics.
  • We may use phone numbers that we identified as spam to improve the services we provide to you and other users by allowing us to better identify spam and new spam tactics.
  • We may create text transcripts of the unknown caller’s conversation, voicemails or text responses to the virtual call assistant in addition to making the voicemails available to you. We may use transcripts of said responses and voicemails that are identified as spam or unverified (i.e. those calls that could not be verified because the unknown caller did not give the virtual call assistant sufficient information to determine the intent of the call) to help us improve the services we provide to you and other users by allowing us to better identify and publicly expose spam and new spam tactics
  • We may combine information you provide us, such as your identification of calls and/or SMS as spam or not spam, with other information we receive from third parties to improve the services we provide to you and other users by allowing us to better identify and publicly expose spam and new spam tactics.

Information Sharing

Aura shares the following information with service providers as part of our continuous improvement process of our call assistant product and to ensure it continues to provide industry-leading protection in light of ever evolving threats.

  • Caller Numbers. We may provide numbers dialing into your device or messaging you via SMS or MMS text messages to a service provider to help us provide spam number filtering services to you.
  • Call and Voicemail Transcripts and Recordings. We may provide recordings of the conversation between you and the unknown caller, the virtual call assistant and the unknown caller, and your voicemails to a service provider to help us provide transcription services to you. We may provide these transcriptions to a service provider to help us provide the monitoring services to you.
  • Technical Service Providers. Our technical service providers allow us to make our services available to you. We may share and/or store phone numbers, SMS, voicemail, transcripts between the unknown caller and the virtual call assistant, and voicemail transcriptions with our technical service providers as necessary to provide our Services to you such as when a call is forwarded to Aura.
  • Other technology providers necessary to provide our services. This includes cloud storage and web hosting providers. We store user-provided and automated information and/or aggregate information with our cloud storage providers (and may be located outside of Canada). We also may make certain automated information available for various purposes such as monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. 
  • Where Legally Required. We do not share these recordings or transcripts with third parties unless required to comply with our legal obligations; to comply with legal process; and to respond to valid law enforcement requests relating to a criminal investigation, or alleged or suspected illegal activity that may expose Aura, you, or any of our other users to legal liability. If we share your information for these purposes, we limit the information shared to what is legally necessary and challenge information requests that we believe are unlawful, overbroad, or otherwise invalid.

For all other policies and practices related to Aura’s data collection, use, sharing, retention and security controls, please refer to our Privacy Policy.

Help
Digital Security 101
Contact
Corporate Responsibility
Aura Cares
Military Program
Climate Action
Arrow pointing up and to the right, navigates to a new page
Innovation
Arrow pointing up and to the right, navigates to a new page
833.552.2123
About
About Aura
Aura Reviews
Newsroom
Careers
Partner With Us
Partnerships
Affiliate Program
Influencer Program
Arrow pointing up and to the right, navigates to a new page
support@aura.com855.443.7748

© Aura 2022. 

 All rights reserved.

LegalPrivacy Policy
Your Privacy Choices
Privacy Choices icon, links to the Privacy Choices page
Sitemap
Turn offon Reduced Motion
Turning this switch on will reduce motion on the site.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. The Personal Cyber Insurance is underwritten and administered by Houston Casualty Company, a Tokio Marine company. Please refer to the actual policy for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

** Free trial offer can only be redeemed once per customer. Full access to plan features depends on identity verification and credit eligibility.

¹ The score you receive with Aura is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your Equifax credit file. Lenders use many different credit scoring systems, and the score you receive with Aura is not the same score used by lenders to evaluate your credit.

² 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-833-552-2123.

If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the date you signed up for your free trial to cancel and request a refund. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date).

³ As compared to the competition. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. ath Power Consulting was compensated by Aura to conduct this study.

⁴ Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.

⁵ Ranked #1 by Forbes, CNBC, and CNET. They may be compensated as a marketing affiliate of Aura, but their ratings are all their own.

⁶ cdc.gov.../getmoving

⁷ commonsensemedia.org.../new-normal

⁸ kaspersky.com.../parents-worried

⁹ Javelin 2022 Identity Fraud Study

‡ Not all features use AI capabilities.

No one can prevent all identity theft or monitor all transactions effectively. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

AURA SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY AND CANNOT REPLACE THE SERVICES OF PHYSICIANS OR MEDICAL PROFESSIONALS.

Aura's service does not monitor for all content or your child’s behavior in real time. Alerts and/or insights may not be 100% accurate or timely.