Please note:
If you do not allow VPN permissions during initial setup on your child's device. You will have to uninstall and reinstall again.
There are a few reasons why Aura Parental Controls may not be working correctly. Here are a few things you can check on to troubleshoot.
1. Your child may have deleted the Aura App on their device.
- If your child has an iOS device there are steps you can take to disable the deletion of the Aura app in the video above!
2. Re-link the child’s device via the Aura App.
3. Your child may have turned off the VPN.
- Go to the child’s device settings, and toggle VPN back on.
- You can also use the video above to disable the ability to turn off the VPN.
![](https://cdn.prod.website-files.com/6082ee0e95eb6459d78fac06/65a96c596ecbc6fd2c5844aa_4NpN2hBRLFfUKGKSJwe-qM2nXttD57eEe9d7YVsowbKxYSubfVxoaFLVGLHsHAowkuY0aFvnKn2l0ELccH_KtVKjRaf31_VKUNwSYETtmR8sQtCe7DM3ezwWZsklQSP4PR8H8YLy3cq_z36LX13hJrQ.png)
4. If no time online is registering for your child’s device in your Aura app, but you see that your child has been on their device:
- They may be using an app or game that does not require the internet.
- They may be viewing content that was previously downloaded so they can view it offline.
- If none of these scenarios apply, reach out to Customer Support.