Related articles

Identity theft and fraud protection for your finances, personal info, and devices.

Get Aura
Share this:

I received an identity verification alert. Now what?

Please note:

  • Always read the alert from top to bottom.
  • Make sure to read the “What to do” section below the alert.
  • When creating an account, companies will validate personal information to verify a person’s identity.
  • Anytime a profile with a company is created, especially those that use card transactions, the company may verify a person’s identity.
  • While many companies perform identity verification themselves, some may use a third party, smaller company to perform the identity verification, such as Stripe Inc. and Insurance Phone Finder.

 

What could trigger an Alert?

  • Applying for credit, services, or refinancing with the company or bank listed in the alert.
  • Making changes to an existing account, or being added as an authorized user on any account with the company or bank listed in the alert.
  • Applying for, or inquiring about new services, store rewards cards, airline rewards programs, or sweepstakes/drawings with the company or bank listed in the alert.
  • Redeeming points, making online payments, renewing insurance premiums, applying for rent, creating a gambling profile, and completing multi-factor/two-factor authentication online can trigger an alert.

 

Stripe Inc.

  • Stripe Inc. provides companies the ability to accept/send payments and manage their business online.
  • Examples of companies that use Stripe Inc:
  • Instacart
  • Shopify
  • Lyft
  • Zoom
  • Salesforce
  • Slack

 

Insurance Phone Finder

  • This company will perform a verification check on behalf of a business, such as a financial institution, which will use a phone number to verify your identity.
  • This may be done as a fraud prevention measure when you contact a business, log into or make changes to personal information on your account, add an authorized user, or reset a password.
  • This may be performed as a fraud prevention measure when you reset your password, make account holder changes, or make changes to your personal information
  • Receiving this type of alert is not necessarily an indication of fraud.
  • Contact information: 800-953-2877

Was this article helpful?

Thanks for sharing your feedback!

Oops! Something went wrong while submitting the form.

Was this article helpful?

Thanks for your feedback. What could we do to improve this article?

Please enter your feedback before submitting

Submit

Thanks for sharing your feedback!

Oops! Something went wrong while submitting the form.

Still need help? You can reach us by chat.

You can also reach us by phone at +1 844.357.5247

Customer service agent going above and beyond for an Aura customer.