Reminders
- Always read the alert from top to bottom.
- Make sure to read the “What to do” section below the alert.
- When creating an account, companies will validate personal information to verify a person’s identity.
- Anytime a profile with a company is created, especially those that use card transactions, will verify a person’s identity.
- While many companies perform identity verification themselves, some may use a third party, smaller company to perform the identity verification, such as Stripe Inc. and Insurance Phone Finder.
What could trigger an Alert?
- Applying for credit, services, or refinancing with the company or bank listed in the alert.
- Making changes to an existing account, or being added as an authorized user on any account with the company or bank listed in the alert.
- Applying for, or inquiring about new services, store rewards cards, airline rewards programs or sweepstakes/drawings with the company or bank listed in the alert.
- Redeeming points, making online payments, renewing insurance premiums, applying for rent, creating a gambling profile, completing multi-factor/two-factor authentication online can trigger an alert.
Stripe Inc.
- Stripe Inc. provides companies the ability to accept/send payments, and manage their business online.
- Examples of companies that use Stripe Inc:
- Instacart
- Shopify
- Lyft
- Zoom
- Salesforce
- Slack
- Before assigning a case to the White Glove team, these possible scenarios should be discussed with the member.
- If they still do not remember signing up/creating an account profile, the following information can be provided:
- support@stripe.com
- The member must include their name and phone number, along with the reason for their contact, and a Stripe representative will reach out to them.
Insurance Phone Finder
- This company will perform a verification check on behalf of a business, such as a financial institution, which will use a phone number to verify your identity.
- This may be done as a fraud prevention measure when you contact a business, logs into or makes changes to their personal information on their account, adds an authorized user, or resets a password.
- This may be performed as a fraud prevention measure when you reset your password, make account holder changes, or changes to your personal information
- Receiving this type of alert is not an indication of fraud.
- Contact information: 800-953-2877
