You typically receive this alert when you or another account holder update their contact information at a financial institution. This may include name, address, email, or phone number.
Aura sends you alerts for these types of activities to help catch signs of identity theft and to help mitigate any financial losses stemming from fraud. You can sign to your online banking accounts to make sure everything looks correct.
If you don’t recognize the changes to your account, review the following questions as they may help you recognize the alert:
- Is the account owned by you or someone you know? You may be notified about changes to an account you are sharing with a family member.
- Do you recognize the financial institution? Please note, your bank may be listed under an abbreviated name (e.g. Bank of America may appear as BOA, BofA, or Bk of Amer).
- If you still don’t recognize this activity, contact the institution for more information. A phone number for the financial institution is available if you log into your Aura account and view the alert.
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