What triggers an alert about my credit card being lost or stolen?
Typically this occurs when a creditor has reported that the card associated with one of your accounts has been lost or stolen. If you did not report a lost or stolen card, this could be an indication of fraud.
Is there anything I should do?
If you recognize the inquiry, you can mark the alert as resolved in Aura.
If you don’t recognize the inquiry, review the following questions as they may help you recognize the alert:
- Do you recognize the name of the creditor? In some cases the name shown on the credit report is abbreviated.
- Is an account shared with a family member impacted by a lost or stolen card? An account may be part of your credit report if you are an authorized user or cosigner.
- If you still don’t recognize the alert, we recommend contacting the creditor and letting them know about this credit alert. They should be able to help you identify it. The creditor phone number should be included in the details of the alert you received.