What triggers an alert about an account holder being deceased?
Typically this occurs when a creditor has reported that the person associated with an account has died. This can include your spouse or any authorized co-signer for a given account. If this is incorrect, it could be an administrative error or an indication of fraud.
Is there anything I should do?
If you recognize the inquiry, you can mark the alert as resolved in Aura.
If you don’t recognize the inquiry, review the following questions as they may help you recognize the alert:
- Do you recognize the name of the creditor? In some cases the name shown on the credit report is abbreviated.
- Is an account shared with a family member? An account may be part of your credit report if you are an authorized user or cosigner.
- If you still don’t recognize the alert, we recommend contacting the creditor and letting them know about this credit alert. They should be able to help you identify it. The creditor phone number should be included in the details of the alert you received.