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I received a credit monitoring alert about a delinquent account. Now what?

What triggers a delinquent account alert?

Typically this occurs when an account has a payment that is more than 30 days late. Delinquent payments appear on your credit report for 7 years. It’s important to know that creditors report delinquent payments one by one; this means that multiple delinquent payments will have a greater impact on your credit score.

Is there anything I should do?

If you recognize the inquiry, you can mark the alert as resolved in Aura.

If you don’t recognize the inquiry, review the following questions as they may help you recognize the alert:

  • Do you recognize the name of the creditor? In some cases, the name shown on the credit report is abbreviated.  
  • Is an account shared with a family member impacted by late payments? An account may be part of your credit report if you are an authorized user or co-signer.
  • If you still don’t recognize the alert, we recommend contacting the creditor and letting them know about this credit alert. They should be able to help you identify it. The creditor's phone number should be included in the details of the alert you received.

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