To get in touch with Aura, you may contact our customer support team directly by:
- Call us 24/7 at +1-833-552-2123.
- You can also chat with a specialist Monday through Friday from 9 am EST to 6 pm EST.
How can I confirm I am being contacted by Aura support?
Occasionally, Aura customer support may contact you to discuss an issue you have opened with us, or to return your call.
Aura customer support may reach you:
- Via email, from support@aura.com
- Via phone, from 833-552-2123
- Via SMS, from 833-552-2123
Aura support will never ask you for your personal information through SMS or email.
Aura support may ask you to verify your personal information over the phone. If Aura support contacts you by phone, look for these signs to confirm the agent is from Aura:
- They are calling you from 833-522-2123.
- They identify themselves as Aura support and give their first name.
- They offer for you to call Aura support’s main number if you are not comfortable sharing
- information on an inbound call.
If you have any doubts about whether you are being contacted by Aura support, you should contact Aura support directly at 833-552-2123 to confirm that the request is valid.
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